Privacy Policy
Last Updated: November 2025
Groundworx – Residential Concrete & Excavation, Canberra
At Groundworx, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
When you use our website or contact us, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Message or enquiry details
We may also collect non-personal information automatically, such as browser type, operating system, and pages viewed, to help improve our website experience.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide a free assessment or quote
- To communicate with you about our concreting and excavation services
- To schedule site visits or follow-ups
- To improve our website and customer service experience
- To comply with any legal obligations
We will never sell or rent your personal information to third parties.
3. How We Store and Protect Your Data
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
All information submitted through our contact forms is stored securely and accessed only by authorised Groundworx personnel.
However, please note that no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
4. Sharing of Information
We may share your personal information only when necessary to:
- Provide services you have requested (e.g., subcontractors or suppliers assisting on your project)
- Comply with Australian laws or respond to lawful requests from authorities
Any third-party service providers we use are required to protect your information and use it only for the purpose for which it was disclosed.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous data about visitor behavior.
This helps us improve website performance and understand how visitors use our site.
You can disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent to receive communications at any time
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Groundworx – Residential Concrete & Excavation
📍 Canberra, ACT
📞 0411 832 037
8. Updates to This Policy
Groundworx may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.